Refund policy

Welcome to Mouelectronic (anktr.shop). We are dedicated to providing you with premium Anker electronic products and accessories, including Anker Prime Docking Stations (with Black Myth: Wukong Edition), 140W/240W GaN laptop chargers, Nano Series smart display chargers, MagGo magnetic wireless chargers, power banks, power stations, Soundcore open-ear active noise-canceling earbuds (such as AeroFit 2 Pro), and durable silicone cables. If you are not completely satisfied with your purchase, we are here to help with refunds and returns.

1. Return Window

Our return policy lasts 30 days from the date you receive your item. If 30 days have passed since your delivery, unfortunately, we cannot offer you a full refund or exchange.

2. Return Conditions

To be eligible for a return, your electronic items and accessories must be unused, unopened (with original packaging and factory seals intact), and in the same condition that you received it, including all original accessories, manuals, and packaging boxes. Please note that opened, activated, or user-damaged electronic products are generally not eligible for return unless there is a confirmed hardware manufacturing defect.

3. Return Process

To initiate a return, please contact our customer support team at info@anktr.shop with your order number, reason for return, and photos if applicable. Once approved, we will provide you with return instructions and our return address: 12 University Ave, Providence, RI 02906, US.

4. Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.